Effective August 22, 2026.
The Free plan costs nothing and needs no card, so there is nothing to refund. You can evaluate listings, leads, viewings and the pipeline on Free before paying anything.
This deployment has no in-app payment processor connected. Pro is activated inside your workspace and invoiced under your brokerage agreement. If you have not been invoiced, no refund is due; if you have, the terms below apply.
If you are a consumer in the EU or UK you may withdraw from a paid subscription within 14 days of purchase without giving a reason. Because the service is supplied immediately at your request, you may be charged in proportion to what you used before withdrawing. To withdraw, email billing@estateflow.app — a clear statement is enough. Refunds are issued to the original payment method within 14 days of us receiving your notice.
Beyond any statutory right, if you are unhappy with a first paid month of Pro, tell us within 30 days of that charge and we will refund it in full — no interrogation. This applies once per workspace.
Subscriptions renew automatically. Cancel any time before the next renewal date and you keep access until the end of the period you paid for. Renewal charges are generally not refundable once the new period has begun, except where required by law or covered by clause 6.
If a defect on our side makes EstateFlow substantially unusable for more than 72 consecutive hours in a billing period and we cannot fix it after you report it, you may request a pro-rata refund of that period.
Open Account in your workspace and switch back to Free — the change takes effect immediately and no further charge is raised. To leave entirely, export your data (Account → Export everything) and then use Account → Delete my data. Deleting your data does not by itself cancel an invoice already raised; email us so we can close the billing record.
Email billing@estateflow.app with the account email and the charge date. We acknowledge within 2 business days and decide within 10. Approved refunds go to the original payment method; your bank may take a further 5–10 days to show it.
See also Terms of Service and Privacy Policy.